Frequently Asked Questions

Is there a Money Back Guarantee?

YES! The terms of our money back guarantee are simple, and hopefully will encourage you to try our amazing product. You can try our products absolutely risk free. Make your purchase, and if you're not completely satisfied, simply return the product - even if used - in accordance with the User’s Guide and instructions on the label accompanying the device within 30 days of your original purchase date for a complete refund of the purchase price (less shipping and handling). Go ahead, feel good about It's Not Smoke today!

itsnotsmoke complete Customer Service Department is located in Scottsdale Arizona, USA and is quickly and easily available for your questions and/or needs. Simply call 1-877-446-5091 (or outside the US 503-914-6192),  or e-mail support@itsnotsmoke.com.

What is the Fifty-One™?

The e-cigarette is a revolutionary, innovative electronic smoking device which offers the smoking community a healthier smoking alternative to the traditional tobacco cigarettes. Using advanced technology, the  e-cig allows for a smoking experience without the flame, ash, tobacco, tar, carbon monoxide, or horrible and offensive smell found in traditional cigarettes. As the electronic cigarette is free of tobacco, this product does not contain the thousands of harmful carcinogens typically found in tobacco products. With no offensive second-hand smoke, the  offers a safer, healthier environment to both you and the non-smoking community. Simply put, there is no longer a need for anyone to breathe the unwanted, dangerous second-hand smoke produced by traditional tobacco cigarettes.

Can I smoke anywhere?

Since is non-flammable, contains no tobacco and emits no second hand smoke, its use is not prohibited where laws prohibit smoking products that produce second hand smoke. Smoke51 customers have used the product without issue or complaint in restaurants, workplaces, and many other locations where tobacco smoking is discouraged or prohibited.

How long does one cartridge last?

While one cartridge is roughly equivalent to two packages of traditional cigarettes, how long a cartridge last depends on the user. The flavor will eventually change slightly, and much less vapor will be produced – both of these signs indicate that the cartridge may need to be changed.

What’s in the vapor??

The vapor contains mostly water, and trace elements of nicotine and “propylene glycol.” Propylene glycol is typically in food coloring, flavoring, and mouthwash, and is on the safe elements list of the Food and Drug Administration. Learn more about the technology behind Fifty-One™

Does the Electronic Cigarette come in different flavors?

Absolutely! We currently offer the following flavors: menthol, and regular tobacco flavor. Choose the electric cigarette cartridge you prefer.

How much nicotine is contained in a cartridge?

Again, we offer our users flexibility, so you can adjust based on your nicotine preference. We offer the following nicotine level cartridges: 8 mg, 6 mg, 4 mg, and 0 mg. Choose the electric cigarette cartridge you prefer.

How long does the battery last?

To allow for a continuous experience, your starter kit includes two batteries. Once the longer battery is fully charged, it will last an entire day, depending upon usage. The shorter battery is better for evening use as it lasts a much shorter time on a single charge. While you are using one battery, your other battery can be charging to ensure your continuous smoking experience.

Is there an on or off switch?

Nope, no need! The ecig is equipped with a microchip and sensor which uniquely activates upon your first inhalation, and is only “on” with each inhalation! This technological characteristic greatly saves battery time and eliminates the inconvenience of having to turn “on/off” such a device.

Can the Electronic Cigarette really be used in non-smoking areas?

As this product is free of both first and second hand smoke, and is by no means a traditional tobacco cigarette, you should be free to smoke  in most areas that don’t typically permit smoking.

Will the electronic cigarette set off smoke alarms?

No! Because the vapor is odorless and mostly water, it will not set off any smoke alarms or carbon monoxide detection devices. As such, you should be able to smoke in any room with such devices.

Are there any aspects about the product I should be aware of when using it?

Our products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. Our products are not a smoking cessation product and has not been tested as such. Please keep  products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. Our products and the statements made within have not been evaluated by the Food and Drug Administration. These statements and Electronic Cigarette products are not intended to diagnose, treat, cure, or prevent any disease or offer any therapeutic benefit.